The recommended approach will address usability, efficiency, and flexibility using the following principles:

• Applicants first: When we’re faced with a decision, we need to answer the question “how does this help the applicant?”
• Personalized relationships: We must be able to personalize interactions and communications with applicants and referees.
• Trustworthiness: Data must be accurate the source of record identified. Systems must integrate into other systems to minimize data manipulation.