Microsoft Teams provides chat, video and audio conferencing.
- Teams is the McMaster-recommended platform for calls while working remotely. Teams also allows you to share and collaborate on documents.
- Learn more about how you can leverage Teams to collaborate, communicate, and share information.
- Check out this video on how to set up an inclusive Teams virtual meeting. Online teaching advice available here.
Zoom and Cisco WebEx are two other video conferencing tools.
- Zoom is available to faculty and staff at this time. Please request an account by filling out the form at the link above. Students do not need an account to act as a participant in a zoom meeting with an instructor or support staff member.
- Once you have received confirmation of your account, you can login to Zoom using your MacID credentials here: https://mcmaster.zoom.us
- Click the “Sign-In” button. If you are already signed into Microsoft Office 365, you will be logged in to your Zoom profile without being prompted for your MacID credentials
- More information on getting started available here: https://cto.mcmaster.ca/app/uploads/2020/03/Zoom-Quick-Start-Guide.pdf
- Concerned about web and video conferencing privacy? The McMaster IT Security team answered these questions about Zoom here.
- LinkedIn Learning video on how to connect with Zoom is available here.
- Request a Webex account to start creating your own synchronous interactive sessions at or get WebEx support at the link above.
- 24/7 support is also available from WebEx at 1-866-229-3239.
Avaya telephone service options are available for remote work.
- The above resource outlines telephone service options available for remote workers.
- We are working to provide essential service employees (i.e. HR, IT) with remote work telephone services first so they can best support the campus through this transition.
OneDrive and Teams are recommended platforms for remote file storage and sharing.
- OneDrive allows you to store your documents, photos, and folders in a secure cloud and access them from anywhere, share them with other people, and sync them across your devices.
MacDrive is another option for document storage. You can access it using your MACID credentials.
- MacDrive is a tool for file storage only. We recommend using OneDrive for file storage, sharing, and collaboration needs.
If you have concerns about the confidentiality of the information in your documents please review the McMaster Document Storage Guidelines.
Virtual Private Network (VPN) may be required to connect to McMaster resources from off campus. Expanded capacity now available.
The following are steps to take when accessing your files and resources remotely:
- First try accessing your resources without the use of VPN.
- Tools that do not require VPN: Supported email clients, MacDrive, JIRA service desk, electronic resources through the Library (database, journal, e-book), FHS Virtual Desktop Images, and Office365 tools such as Teams or OneDrive.
- If you do need VPN to access you resources, Please follow these instructions to download: https://www.mcmaster.ca/uts/network/vpn/
- To connect, open the Cisco Any Connect client and first try connecting to “Connect at Home.” If this does not work, we have implemented a temporary VPN service.
- To access the temporary VPN service, open the Cisco AnyConnect client as per usual and click in the window to type techvpn.mcmaster.ca and then select Connect.
- If your client is configured to auto connect to one of the pre-existing profiles (i.e. Connect from Home), you will need to type quickly to interrupt the connection and enter the new name. The remainder of the login process will be the same.
- Unfortunately you will need to re-enter each time you connect. A reminder that this is a temporary solution and when we have permanent solution in place, you will return to the Connect From Home (or other profiles) that you have been using to date.
5. When you complete the task that requires VPN, please disconnect to allow others to use it.
6. Moving forward, try other secure file storage options offered by McMaster.
- We suggest that you upload files and resources to OneDrive.
- Instructions on how download and use One Drive can be found here: https://cto.mcmaster.ca/it-updates/it-continuity-tools-services/
This virtual desktop service allows users to access UTS Student Labs anywhere there is internet connectivity.
- Please see the link above for instructions to download.
- At this time, the Virtual Desktop service (VMware Horizon Client) has a capacity for 330 simultaneous users to access licensed software, such as Autodesk Inventor, ASPEN and more!
- This service is available 24 hours a day, seven days a week.
Virtual Desktop tips:
- Please log onto the Virtual Desktop to use the software you need and then promptly logout so that others can access this service.
- Check that the client can run on your device. It can run from the following platforms: iOS, Android, Mac, Linux, Windows, Windows Store, and Chrome OS.
Adobe has provided temporary at home access for all McMaster students.
- The Adobe Creative Cloud is temporarily available to McMaster students.
- This service includes programs such as Photoshop, InDesign, and Premiere Pro.
- Big thank you to the Faculty of Humanities team for working with Adobe to make this temporary service possible!
WORK FROM home tech tips
Use the following checklist to ensure you have tools in place to work from home. Don’t forget to do a test-run to make sure your equipment works as expected.
Gather files and applications to help you perform your daily tasks
- Download and test OneDrive.
- Move your critical working files and regularly used documents to OneDrive.
- Download and test Teams on your laptop, desktop, or mobile device.
Check that the device you use for remote work is updated and secure
- If you do not have a McMaster-provided laptop, take additional steps to ensure your work stays secure.
- Use the McMaster cyber security checklist to ensure you work from home space is secure.
- Cyber security resources, important updates, and training are available here.
Ensure you have the materials you need to work remotely
- Need to connect via video or audio chat?
- Think about whether or not you need a headset for your phone.
- Check if your computer has a built-in microphone and speaker.
- Read more about how to successfully lead a video conference call.
IT @ Mac: Faculty IT Support
Have a question about tools and services provided by your faculty? Please contact your faculty or department IT support team: