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Office of the AVP & CTO

INFORMATION TECHNOLOGY

McMaster CRM Readiness Update

In 2018, stakeholders from across campus came together to evaluate the need for a Customer Relationship Management (CRM) tool and develop a CRM Discovery Analysis document to outline the various ways a CRM could benefit McMaster. Subsequent to that, a McMaster IT Strategic Plan engagement session was held in 2019 and McMaster stakeholders reaffirmed the campus’s strategic need for CRM solution to achieve McMaster’s business strategies. A CRM solution is expected […]

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One Card discovery phase engagement sessions

Through the 2019 McMaster IT Strategic Plan engagement sessions, McMaster stakeholders identified a need for an integrated and expanded One Card solution—an enterprise business system that provides a coordinated and central approach to manage, support and integrate other systems across multiple service areas. What does that mean in practical terms? A One Card solution could […]

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